Treatment Sure

What is Treatment Sure?

When you are diagnosed with a medical condition, you may feel lost and wonder “Is my diagnosis correct? What’s the treatment that is most suitable for my condition? Where do I seek opinions of medical professionals so that I can make a right decision?”

Treatment Sure provided by Advance Medical, is a one-stop medical advisory service which offers you independent medical opinions from experts around the globe to help you make informed medical decisions and if needed, even facilitates your overseas medical treatment. To give you peace of mind, Advance Medical will assign you with a dedicated Physician Case Manager to partner with you and guide you through every step of your medical journey.

Professional Medical Advisory Service

A Dedicated Physician Case Manager to support you and answer your questions through your entire medical journey.

A team of Physician Case Managers, comprising of over 3,000 doctors and speaking in more than 30 languages, to communicate with you in your language.

A comprehensive network of over 50,000 global medical experts, covering more than 450 specialties, to offer you professional medical advice.

Expertise in medical advisory service. Over 35 million customers from over 130 countries served.

Treatment Sure Service – Global Expert Medical Opinion Introductory Video

Treatment Sure Service – Medical Concierge Introductory Video

Global Expert
Medical Opinion

Step-by-Step Guidance by Your Physician Case Manger
After enrollment, your dedicated Physician Case Manager assists you in each step of your medical journey.

Inform Your Physician Case Manager about Your Medical Condition
Within 24 hours after enrollment, your Physician Case Manager, speaking in your language, calls you to understand your medical condition.

Global Medical Experts Identified
Based on your condition, your Physician Case Manager identifies and seeks professional medical opinions from the experts around the globe.

Personalized Report with Phone Consultation
You receive a personalized report in your language with global medical experts’ opinions^. Your Physician Case Manager also calls to explain the report and answer any questions you may have.

Medical Concierge

if overseas treatment is needed

Overseas Treatment Guided by Your Physician Case Manager
If you wish to seek treatment overseas, your Physician Case Manager will provide overseas specialist options* for you to choose as your treating specialist.

Treatment Logistics Facilitation and Translation
Your Physician Case Manager speaks to your selected specialist and arranges the appointment and translation service for you to ensure a seamless treatment journey.

Follow-up Care after Discharge
Your Physician Case Manager calls to follow-up with you after your treatment and provides you support and guidance on your recovery.

Depending on the complexity of the medical condition, it may take a few days to two weeks to prepare the report after you have submitted necessary medical records.

Overseas specialist options are offered based on the applicable geographical coverage of your eligible insurance plan.

Real Life Story

Based on experience, in about 60% of the Global Expert Medical Opinion cases, the experts have recommended alternative treatments to replace the invasive ones such as surgery and drug injections. One of the real-life cases is illustrated below.

Ms. Xia, 58 years old, suffered from knee pain that was increasingly hard to cope with. She even could not sleep due to the pain.
As a first attempt to remediate her knee problem, she went through a series of acupuncture therapy. However, no improvement was observed and her pain persisted. She then made a visit to an orthopedist who recommended her to have an arthroscopic surgery to cure her cartilage problem.
Ms. Xia wondered whether surgery was the only option she got.

Ms. Xia made a call for Treatment Sure service:

Ms. Xia’s Physician Case Manager consulted the medical experts.
All experts agreed on her diagnosis, but recommended her to have conservative treatment including lifestyle modification such as weight control, quadriceps strengthening exercises and hyaluronic acid injections before having a surgery.
Ms. Xia followed the recommendations and was grateful that her knee pain disappeared after 8 months of treatment while no surgery was necessary along the entire recovery journey.

Eligible Conditions

Life assureds of selected Prudential insurance plans with a condition within the applicable medical conditions are eligible to enjoy Treatment Sure service provided by Advance Medical without paying additional service fee upon the completion of the cooling-off period.

Eligible products:

PRUmyhealth prestige medical plan
PRUhealth medical plus

Applicable medical conditions:

Any non-emergency medical conditions, examples are cancer, gastroenteric diseases and orthopaedic issues that may require a second opinion are applicable, while the following are excluded: accidents, medical emergencies, urgent/life-threatening conditions, daily or common medical issues such as colds, fever, flu and occasional rashes, or chronic diseases management such as chronic hepatitis, diabetes and high blood pressure. However, any complications of chronic diseases shall be applicable.

Contact Us

For more information and enrollment, please call Advance Medical’s hotline. Office hour: 9am – 6pm, Monday to Friday.

Hong Kong SAR: 8229 2880

Mainland China: 400 920 6012

Or visit PRUmobile > Manage My Health > Treatment Sure

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Terms and Conditions

Advance Medical provides independent medical advisory services. The report from medical expert is intended to provide you with reference information only and is not a substitute for your physician’s recommendations.
Medical Concierge is only available after completion of Global Expert Medical Opinion.
The claimable amount of any treatment expenses incurred is subject to the coverage of your insurance plans.

Disclaimer

Treatment Sure service is provided by a third party service provider we have designated and we may change both the scope and the service provider or cease to provide the service from time to time at our sole discretion without prior notice. We are not the service provider or the agent of the service provider. We make no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider. Under no circumstance shall we be responsible or liable for the acts or omissions or services of the service provider.