FAQ > e+Statement

e+Statement Service allows you to view electronic version of your Life Insurance policy statements online via “e+Policy Services – Life Insurance” anytime, anywhere. The electronic version looks the same as the paper version you receive today. 

In respect of any statement type which is subscribed to e+Statement service, paper copies of that statement will no longer be sent to you for relevant policies. This will automatically apply to the same statement type of all further life policies issued by Prudential.

No. e+Statement Service is offered to you FREE of charge.

The following statement of Life Insurance polices are currently available for e+Statement Service:

1. Anniversary Statement
2. Fund Trading Advice
3. Premium Notice

You can logon to “e+Policy Services – Life Insurance”. Click on “e+Statement” on the left menu under “Policyowner homepage” and then choose “Subscribe to e+Statement” to start the subscription. 

Please click Guide to e+Policy Services for the subscription demonstration.

Once subscription is completed, e+Statement Service will be activated instantly that you can go to “View e+Statement” and check out existing electronic version of statements, if any. However, for instruction submitted after 9:00pm, the suppression of delivering paper statements take effect on the next calendar day.

No. Since the e+Statement Service is subscribed by statement type, once subscription is completed, it will automatically apply to the same statement type of all further life insurance policies issued by Prudential.

When new e-statement is available for viewing at your “e+Policy Service – Life Insurance”, you will receive an email from Prudential, e+Alert@prudential.com.hk, to your designated email address with a security phrase that you will have chosen in the subject line. 

If respective e-statements are kept unread for more than 14 days, a reminder email will be sent to your latest designated email address.

No. In respect of any statement which is subscribed to e+Statement service, paper copies of that statement will no longer be sent to you for relevant policies.

All e-statements are in PDF (Portable Document File). You need to install Adobe Acrobat Reader (version 5 or above) in your computer to view the e-statement.

You can download and install the free Chinese Traditional Font Pack files from Adobe website.

Some webmail providers may have a chance to treat the email sent from Prudential as potential spam mails for several reasons. You are advised to add Prudential's email address, e+Alert@prudential.com.hk, on your address book to solve the problem.

Yes. After logon to “e+Policy Services – Life Insurance”, you can change your designated email address and mobile phone number whenever you want by one of the following:

1. Click on "e+Statement" on the left menu under "Policyowner homepage" and then choose "Subscribe to e+Statement". You may update the email address and mobile phone number under the “Set up e+Alert” section.
2. Click on "My Profile" on the left menu under "Policyowner homepage" and then choose "Update Personal Information". You may provide a new email address and mobile phone number in "New Information" column.

Yes. You can cancel e+Statement Service to resume receiving paper statement by giving a written instruction to Prudential. Upon receiving your written instruction, Prudential will take 7 working days to proceed.